The practice behind the practice.

Founded on relationships, not transactions

Specialist Support Practice Management was founded by Naomi Peyton, who built the business on a simple belief: that the relationship between a surgeon and the people running their practice matters as much as the work itself. Every surgeon we work with gets a real person who learns their practice, anticipates what's coming, and treats their patients and their reputation with genuine care.

That's the difference between an outsourced service and a partner — and it's the standard we hold ourselves to on every list, every claim and every call.

We believe exceptional patient care extends beyond the consultation room. While our role is non-clinical, we understand that every interaction with a practice shapes the patient's experience. From the first enquiry through to surgery and follow-up care, we ensure patients feel supported, informed and genuinely cared for. We take the time to answer questions, guide patients through administrative processes and provide reassurance during what can often be an overwhelming time.

We pride ourselves on building lasting relationships with patients through compassionate, personalised service. Our approach not only creates a positive patient experience but also strengthens the reputation of the specialists we support. Patients who feel valued are more likely to return, recommend their surgeon to others and speak highly of their experience — something we are incredibly proud to contribute to.

When you partner with Specialist Support Practice Management, you're not simply outsourcing administration. You're partnering with a team that treats your practice as an extension of our own, protects your reputation and is committed to delivering an exceptional experience for every patient, every time.